Coming Soon ArmyIgnitED Credentialing Assistance

Date Published: 20 Oct 22

Credentialing Assistance in the Upgraded ArmyIgnitED is Launching Soon!

1. Using the System

        •  New website with a new layout!! This is a more reliable system with faster response times to Soldiers’ inquiries.
        •  First, If Soldiers already have an account in the upgraded ArmyIgnitED Student Portal, there is no need to create a new account for CA.  If Soldiers DO NOT have an account, they must register on the upgraded ArmyIgnitED website, which will register their Common Access Card. Login.gov will not be used to access the site.
        •  Soldiers will login to the upgraded ArmyIgnitED Student Portal with a dashboard containing a snapshot of their record.
        •  The Student Portal dashboard will describe a Soldier’s Credentialing Assistance (CA) and Tuition Assistance (TA) funding remaining, credits remaining, any holds, messages, approved education goal, Ed. Center contact info, and more.
        •  Soldiers should update personal information by going to My Profile at the upper right of the dashboard.
        •  The Army Credentialing Assistance Program Office (ACAPO) and CA vendors will have their own ArmyIgnitED portals that will communicate with the Student Portal.
        •  Soldiers should click on “Education Programs” dropdown menu and click “Credentialing Assistance” from the left side menu. Then “Explore Credentials” (click either MOS button or the Non-MOS Related button).
        •  After exploring your options, contact the vendor of choice to obtain a custom quote before creating an Education Goal. 
        •  Soldiers will have user tutorials in the site to assist with everything from searching vendors, creating an education goal, creating a CA request, and more. Soldiers can also go to https://www.cool.osd.mil/army/costs_and_funding/index.html?credentialingassistance to download the Soldier CA process and approved vendor list.
        •  Soldiers will be able to request CA for FY23 courses.
        •  Soldiers will receive system messages and emails when CA requests are approved or if more information is needed from ACAPO.         

2. What's Staying the Same

        •  Soldiers’ CA requests will be approved in the upgraded ArmyIgnitED by the start date of the course.
        •  Soldiers must acknowledge the CA User Agreement (formerly the Statement of Understanding) when requesting CA.
        •  Soldiers must contact the vendor to obtain a custom quote for the course/exam they wish to pursue.
        •  Soldiers must request CA within the upgraded ArmyIgnitED and register for the course (no money down) with the vendor.
        •  When Soldiers earn an unsatisfactory grade OR there is no grade posted, the Army will recoup the credentialing assistance. 

3. What's Changing      

        •  Soldiers must wait for the Education Goal to be approved before they can request CA.
        •  Soldiers must submit their requests for CA no earlier than 90 days and no later than 45 days prior to the start date of the course or exam.
        •  Soldiers must submit separate CA requests for training, exams, books, and/or materials.
        •  Soldiers must withdraw from a course by submitting an ArmyIgnitED helpdesk case.
        •  A course end date must be more than 30 days prior to ETS or retirement.
        •  If a grade is not posted prior to ETS/Retirement, recoupment actions will be initiated.  Work with your vendor for timely grade posting in the system. If the vendor does not post the grade (such as Pearson Vue or CompTIA), it is your responsibility to send the certificate to the ACAPO office within the ArmyIgnitED system.
        •  Soldiers will not be refunded for grades changed after a recoupment is processed. 
        •  Soldiers must initiate a Request for Recoupment Waiver within 30 days from the date the withdrawal (W) grade is posted.
        •  Failing or unsatisfactory grades no longer qualify for a Request for Recoupment Waiver. ACAPO must post the withdrawal (W) grade for the Soldier to be eligible to apply for a recoupment waiver.

        NOTE! All previous FY21 and FY22 CA requests located in the previous version of ArmyIgnitED will be migrated into the upgraded ArmyIgnitED. Soldiers will continue the process in the upgraded ArmyIgnitED and submit grades (certificates of completions) there by using the ArmyIgnitED helpdesk and selecting the credentialing assistance category. No further actions will take place in the previous version of ArmyIgnitED to include ServiceNow (SNOW) tickets. 

We are excited about the launch of the upgraded ArmyIgnitED!  Stay tuned for more information as it becomes available.



Army Credentialing and Continuing Education Services for Soldiers (ACCESS)
Army University
Combined Arms Center
education center / support team

Categories: ACCESS